FAQ

How do I set up an appointment?

Appointments can be scheduled by emailing preparedtoprosperllc@gmail.com

All emails will be returned within 48 hours. Please limit the information provided solely for scheduling and do not include any clinical information.   

What if I need to cancel my appointment?

All appointments need to be cancelled 48 hours in advance by emailing Patience Riley at preparedtoprosperllc@gmail.com.

Do you take insurance?

Unfortunately, Patience Riley is not accepting insurance at this time. If you are interested in seeking reimbursement from your insurance company independently, I can provide you with an invoice. Please keep in mind that I am not responsible if your insurance company does not provide you with a reimbursement.

What happens during the first appointment?

This is a great question to ask being that therapy can seem extremely mysterious at times. After you schedule your first appointment you will receive a confirmation email containing the appointment date, time, and link for my virtual waiting room through Doxy.me where you will meet for your virtual counseling session. A second email will be sent from DocHub where you can review & sign your New Client Packet. And lastly, you will receive a third email containing your invoice from Square, Inc. All documents are required to be completed and invoices paid 24 hours before your appointment. If the invoice is not paid, Patience Riley will assume you are no longer in need of services and your appointment will be canceled.

After you log into the virtual waiting room your session will begin and you will discuss your reasons for seeking therapy at this time. Patience wants to make sure you both are the right fit, and for you to feel as comfortable as possible. At the end of the session you can decide if you would like to schedule another appointment or not.

Will my appointments be confidential?

Yes, during your work together all of your information will remain confidential giving you a secure and safe place to grow and expand on your therapeutic journey. It is important to remember that due to meeting virtually you are responsible for maintaining confidentiality as well. Please find a place where you feel safe and secure while you’re engaging in counseling sessions. The only times Patience is mandated to break confidentiality is when there is threat of harm to self or others, and/or disclosure of child or elder abuse.

Shouldn’t I be able to handle this?

Participating in therapy does not mean that you are weak or unable handle your own problems. There are times where you have to invest in yourself to uncover unknown strengths. Therapy is not meant to be permanent, but place for learning, healing, and investing in yourself.


Let’s grow together.


© Prepared to Prosper and Patience Riley, 2020. All rights reserved.